PT Customer Service Representative

Planet Fitness•Jacksonville, FL

21h•Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, transforms lives through affordable fitness, serving over one million members across 200+ clubs nationwide by creating a Judgement Free fitness experience. The company values accountability, drive, passion, and ambition, believing in the power of its people to make a difference. The Customer Service Representative role is integral to this mission, focusing on providing a superior level of customer service to Planet Fitness members, prospective members, and guests, thereby ensuring an exceptional Judgement Free member experience.

Requirements

Customer service experience
Must be 18 years of age or older
Basic computer proficiency

Nice To Haves

High school diploma/GED equivalent preferred

Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
Answer phones in a friendly manner using information script
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner
Process beverage or merchandise purchases through the point of sale system
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
Provide a clean, sanitized and safe club environment.

Benefits

Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift-differential pay for select shifts
PTO for all employees
Employee Assistance Program
Free employee Black Card Membership

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