Customer Service Representative

Revenue Group•Cleveland, OH

just now•$17•Remote

About The Position

Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate. Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you’ll fit right in.

Requirements

High school diploma or GED
Customer service/call center experience preferred
Strong communication and de-escalation skills
Comfortable navigating multiple systems at once
Reliable attendance
Must pass a 7-year Background Check
High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Responsibilities

Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
Inbound calls from patients regarding bills.
Documenting customer complaints, issues, and interactions in appropriate system(s)
Meet performance metrics provided by management team.
Performing other duties as needed and assigned by the supervisor.

Benefits

100% Paid Training
401(k) matching
Paid Time off (PTO) – Up to 10 days your first year!
8 Paid Holidays – Including your birthday!
Referral Program
Employee Assistance Program (EAP)
Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
Dental & Vision insurance
Health insurance (including Long & Short-Term Disability)
Life insurance (Company Paid)