Customer Service Representative

Americold•Jefferson, WI

About The Position

Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. What You’ll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors • Schedule loads as required. • Maintain updated reports to ensure all loads are empty and closed. • Resolve refused product, over, short and damaged (OS&D) orders. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Perform other duties as required and assigned.

Requirements

High school diploma or general education degree (GED).
0-2 years of related work experience.

Nice To Haves

Ability to work in a fast paced environment.
Ability to handle multiple tasks at the same time.
Flexibility and initiative.
Experience working with challenging customers.
Excellent communication skills.
Strong problem solving skills
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite.
Desktop computers.
Accurate typing and data entry skills

Responsibilities

Respond to inquiries, processing orders and handling complaints
Greeting visitors
Telephone responses
Scheduling
Clerical duties
Handle and resolve complaints
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
Reports customer feedback to management.
Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
Assures proper invoicing of accounts by verifying computer-generated invoices.
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
Schedule loads as required.
Maintain updated reports to ensure all loads are empty and closed.
Resolve refused product, over, short and damaged (OS&D) orders.
Follow attendance policy, show up for work on time and ready to work assigned shift.
Perform other duties as required and assigned.