Customer Service Representative

Muncie Power Products, Inc.•Muncie, IN

12h•Onsite

About The Position

At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage. Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers. WHAT YOU’LL DO As a customer service representative, you will be responsible for several customer accounts that require more maintenance and contact as well as providing over all support to the customer service department.

Requirements

Two (2) years of post high school education or equivalent
A minimum of one year work experience in office, manufacturing, or distribution administration
Working knowledge of the Friedman System or knowledge and understanding of other manufacturing databases
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Computer and typing skills
Able to effectively communicate with all levels of employees and customers
Able to complete multiple tasks
Good organizational skills and the ability to prioritize tasks
Ability to understand some technical aspects of the product
Ability to define problems, collect data, establish facts, and relay the conclusions to customers
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Must be highly motivated and a self-starter

Nice To Haves

Bachelor's degree preferred

Responsibilities

Take phone calls for sales orders by part number
Process, acknowledge, and reschedule customers' purchase orders
Support customers, fellow employees and Customer Service Managers
Distribute emailed purchase orders correctly
Initiate UPS/LTL freight and damage claims along with tracking orders
Create ASN's (Advanced Shipping Notice)
Provide cost, availability, and lead time on parts for customers
Provide freight charges and transit times for customers
Identify and recommend parts needed for customer applications
Assist customers' Purchasing Managers as needed; recommend additional parts for customers' purchase orders and reorders
Provide logistical recommendations to customers
Must have a working knowledge of the product
Create, edit and maintain Excel spreadsheets

Benefits

Medical, dental, and vision insurance, and zero card
Life, death, dismemberment, and dependent insurances
Prescription drug programs
Telehealth
Short-term and long-term disability, and flexible leaves of absence
Employee assistance programs
401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
3 weeks of paid time off
9 paid holidays
Wellness & Engagement