Customer Service Representative

Scottsdale Air•Phoenix, AZ

15d•$19 - $20•Onsite

About The Position

We are currently seeking a Customer Service Representative/Call Taker to join our team. This position requires a versatile skill set, the ability to multi-task, and the capability to perform under pressure while making sound decisions. As part of our team, you'll play a key role in ensuring our 100% Satisfaction Guarantee is upheld during every client interaction. Work Schedule Monday to Friday, availability from 9:00 AM to 5:00 PM Summer schedule requires working Saturdays with hours from 8:00 AM to 4:00 PM. Choice of an alternate day off from Tuesday, Wednesday, or Thursday.

Requirements

Exceptional customer service skills, with a passion for delivering top-quality service
Ability to manage multiple priorities in a fast-paced environment
Strong judgment and problem-solving skills, with the ability to handle challenging situations calmly and professionally
Proficiency in Microsoft Word and Outlook
Flexible schedule based on business needs

Nice To Haves

Experience with Service Titan software is a plus but not required

Responsibilities

Answer inbound phone calls for scheduling
Provide 5-star level of service to our customers
Answer inbound calls and schedule appointments for service
Effectively communicate with customers and coordinate solutions with internal and external stakeholders
Respond to email and web portal inquiries for scheduling
Serve as the main point of contact between the customer and the company, ensuring clear, consistent, and positive communication across all departments
Document all customer interactions accurately in the CRM system