Customer Service Representative - No Weekends

Aqua America, Inc.•Kankakee, IL

29d•$18•Onsite

About The Position

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Now hiring for our 1/20 training class REGISTER FOR INTERVIEWS USING THIS LINK AFTER APPLYING: TO BE POSTED NO LATE NIGHT/WEEKEND SHIFTS - Starting Hourly Pay Rate - $18.00/hour Are you looking for a fantastic career at Aqua? Are you a problem solver who can provide empathy, have an ability to listen and a make every interaction a positive one during some highly-intense situations? If so, we have multiple exciting Customer Service Representative opportunities available and you will be the first point of contact in providing our customers across 8 states with a personal customized experience set on one call resolution. Our CSRs provide a quality service to our customers by responding to their inquiries and creating a positive customer experience. If this sparks your interest, we will provide dedicated training for you to be successful in effective resolution to customer questions and maintaining our water and wastewater customer records adhering to the Public Utility Commission guidelines. If converted to a full time employee, our CSRs employees receive medical, dental, and vision on Day 1 and are bonus eligible.

Requirements

High School graduate or equivalent, Associates Degree preferred
Minimum of six months customer interaction work experience (Retail, call center, hospitality etc.)
Available to work flexible hours within the Call Center's operations schedule of Monday through Friday, 7:00 AM to 6:00 PM

Responsibilities

Answer inbound calls and make outbound customer calls when required
Independently respond to and resolve customer questions, concerns, and inquiries via calls and correspondence
Maintain a pleasant telephone manner that conveys the professional image of Aqua
Engaging in active listening with callers, confirming and/or clarifying information and assists in the resolution of concerns
Ability to provide a compassionate and caring tone who is able to demonstrate strong attention to detail and willingness to adhere to procedures
Provides prompt and accurate service to promote an excellent customer experience while utilizing internal computer systems
Ability to clearly communicate and research a number of customer inquiries such as billing rates, utility usage, move in/move out service requests, credit and collection activities, deferred payment arrangements, scheduling service for emergency work or repairs
Accurate documentation of each customer call in our customer information system
Other duties as assigned