Customer Service Representative
About The Position
Transit Team, Inc. Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients . The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests , providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. Two o n-site shifts available: Wednesday - Sunday: 7:00AM-5:00PM at $18.25/hour Sunday - Thursday: 8:00AM-6:00PM at $18.00/hour
Requirements
- Clean criminal record
- Good communication and computer skills
Nice To Haves
- Prior customer service skills a plus
- Familiarity with the Twin Cities metro area
Responsibilities
- Answering customer phone calls
- Booking ride requests for customers
- Canceling rides requests
- Providing ride ETA data
- Making outgoing calls to customers informing customers of their next day’s ride times
- Explaining the policies regarding Metro Mobility system and service
Benefits
- Paid Training
- Paid Holidays
- 2 Weeks of PTO
- Medical, Dental, Vision, and Life Insurance
- 401K with up to a 4% company match
- Employee Assistance Programs
- And More!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
