Customer Service Representative

Nidec-posted 3 days ago

Full-time • Entry Level

Lexington, TN

5,001-10,000 employees

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In the customer service representative position, you will be engaged with every aspect of our business: sales, operations, engineering, product management, finance and logistics. In this position, you will gain a unique understanding of the order process through these departments. You will monitor the large key accounts within the organization. In our customer first approach, you will provide the highest standard of customer service with both our internal and external customers. As a customer service representative, you will work in the customers best interest, while coordinating with others to ensure on-time delivery of our products and services. Our goal is to not only meet, but to exceed the individual account requirements of our customers.

Proactively manage the order process for key accounts from order entry to shipment of units
Enter new orders into ERP system from customer purchase orders or portals
Communicate lead times, delivery dates, and demand for units at EPG-A manufacturing facilities.
Communicate directly with external customers to provide delivery dates, order acknowledgements, updates, and shipping information.
Serve as the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.)
Participate in key customer meetings to provide updates
Maintain and organize customer order files (including export control documentation) per company requirements. (ARAS/MkDenial/Exports)
Communicate on a regular basis status, updates, changes, issues or delays to the key account managers
Review forecast of future demand from key customer files.
Serve as the point of contact between the account managers, sales engineers and customers.
Directing information and updates to the appropriate individuals within the organization.
Answer customer inquiries and provide regular updates on status of orders – provided from various individuals internally.

Customer support experience or experience as a client service representative.
Customer based orientation and ability to adapt/respond to different types of characters
Excellent communication skills (Active listening, phone skills)
Ability to prioritize, attention to detail, and manage time effectively
Ability to proactively solve problems that arise through the sales order process
Ability to analyse order information and relay to individuals at different levels within the organization
Proficient Microsoft Office skills (PowerPoint, Excel, etc)
Associate’s or bachelor’s degree; or equivalent combination of education and experience

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