Customer Service Rep I
About The Position
Ready to Deliver Outstanding Customer Support? 📞 Be the Voice That Makes a Difference! Join Us as Customer Service Representative – Onsite Role | Jacksonville, FL What’s in it for you? 🔹 Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors. 🔹 Ensure Accuracy: Document details across multiple systems according to procedures. 🔹 Create Impact: Deliver exceptional service that restores communities every day. At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience. This is your chance to be part of the One Crawford family —where your work truly matters. ✨ Ready to make an impact through service and support? Apply today and help us restore lives!
Requirements
- High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
- Demonstrated experience in customer service, administrative/clerical skills.
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to work independently, with minimal supervision
- Strong work ethic
Responsibilities
- Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.
- Reviews dashboard for outstanding assignments.
- Contacts contractors for file status (site inspection, estimate upload, etc.).
- Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
- Completes customer service satisfaction surveys as required.
- Assists external clients with customer service inquiries.
- Participates in special projects or performs duties in other areas as requested.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
