Customer Service Representative

Veolia Environnement SA•Woodridge, IL

9h•$50,000 - $60,000

About The Position

Job Summary Office based sales position within the back-office team, acting as a Customer Service Associate. The person in this role is responsible for providing customer and sales support functions. The Customer Service Associate answers incoming calls and emails regarding complex customer service issues, purchase orders, billing questions, and collects payments from our customers Key Characteristics Excellent interpersonal skills Organizational skills Customer Centric Professional

Requirements

Strong Organizational skills
Customer Centric
Customer centric attitude
Strong Interpersonal skills
Excellent communication and organizational skills
Professional
Associate degree or equivalent experience of at least 1+ years in customer service role in lieu of degree

Nice To Haves

Proficiency in Salesforce
Proficiency in Google Sheets (or Excel equivalent)
Experience with a CRM system.

Responsibilities

Using the CRM database to process sales orders, send order confirmations, update orders for billing
Answering incoming calls regarding purchase orders, billing, and payments,
Responsible for Return Merchandise Authorization (RMA) requests
Processing payments from the customers.
Filing customer paperwork
Works with distributor online portals to retrieve and confirm orders.
Assist other departments and channels throughout the organization with Customer Care related support