Customer Service Representative - Accredo - Remote

The Cigna Group

6d • $18 - $19 • Remote

About The Position

Accredo is hiring Customer Service Representatives.
Start date: April 20, 2026
Training Schedule: Monday - Friday, 8:00 am - 4:30 pm CST for 6-8 weeks (No absences during training)
Post-Training Schedule: Monday - Friday 11:00 am - 8:00 pm EST
Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative. Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our Patient Care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
Here’s a little more on how you’ll make a difference:
Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

Requirements

• High School Diploma / GED required
• 1+ years of customer service/call center experience
• General PC knowledge including Microsoft Office Suite
• Excellent communication skills (verbal and written)
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience with RXHome, and Care Central or Customer Relationship Manager preferred.

Responsibilities

• Help patients understand their pharmacy benefits better.
• Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
• Help us keep track of our patient interactions.
• Use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
• Ensure patients are equipped with the best advice.
• Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED