Customer Service Representative

CLP Circular Services•Frisco, TX

4h•Onsite

About The Position

The Customer Service Representative (CSR) serves as the primary point of contact for customers, supporting service requests, resolving inquiries, coordinating internally with Operations and Billing, and ensuring a high level of customer satisfaction. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple requests while maintaining professionalism and responsiveness.

Requirements

2+ years of customer service experience
Strong written and verbal communication skills
Experience researching and resolving billing or service discrepancies
Proficiency in Microsoft Office and customer management systems
Strong organizational skills and attention to detail

Nice To Haves

2+ years of customer service experience
Strong written and verbal communication skills
Experience researching and resolving billing or service discrepancies
Proficiency in Microsoft Office and customer management systems
Strong organizational skills and attention to detail

Responsibilities

Answer incoming phone calls and emails, responding promptly and professionally to all inquiries.
Research missed pickup inquiries and coordinates rescheduled service with the Transportation Department.
Process equipment service requests, document all relevant details, and coordinate with maintenance teams.
Assist customers with client portal access and navigation.
Send welcome emails to new customers in coordination with Transportation and Billing.
Research invoice discrepancies and determine appropriate action based on established thresholds and approval requirements.
Submit adjustment requests to Billing with required documentation and approvals when applicable.
Refer tax-exempt and pricing discrepancies directly to Billing.
Investigate missed pickups, unrequested pickups, grading discrepancies, duplicate dispatches, and erroneous hauls.
Provide supporting documentation including date of service, adjustment reason, product/service affected, amount, and verification from appropriate departments.
Provide customers with requested documentation such as COIs, W9s, ACH forms, invoice copies, statements, and educational materials.
Create shredded walk-in service tickets and coordinate with Billing for invoicing and payment collection.
Prepare and distribute required weekly and monthly reports including tonnage reports, environmental reports, CODs, CORs, and other customer-specific service documentation.
Export and submit reports to municipal and city accounts as required.
Follow month-end checklist and complete assigned administrative tasks.
Coordinate closely with Operations, Transportation, Billing, Accounting, and Maintenance teams to ensure service accuracy and customer satisfaction.
Escalate issues requiring management approval when necessary.
Maintain accurate records and documentation of customer interactions and adjustments.