Customer Service Representative (Vietnamese / English)

Helpware•Fort Worth, GA

5d•$22•Remote

About The Position

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Requirements

High school diploma or equivalent
1+ year of customer service experience in a fast-paced environment
Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
Positive and helpful attitude
Exceptional interpersonal skills and conflict resolution ability
Ability to work independently and/or with a team
Basic computer skills: proven ability to navigate multiple windows/tabs, copy/paste, and accurately type 35 words per minute
Flexible with the ability to adapt to changes in business, strategy, and technology
Ability to empathize with the customer and/or customer’s guardian
Must be able to work with geographically and culturally diverse populations and personalities