Customer Service Representative

Lin Engineering Inc•Morgan Hill, CA

61d

About The Position

The Customer Service Representative is an integral member of the sales team, primarily responsible for order entry and schedule adjustments. This position requires the ability to efficiently address inquiries or complaints from customers, regulatory bodies, and business community members.

Requirements

A minimum of 2-4 years of related experience and/or training is required.
Proficiency with SAP.
Advanced skills in MS Office applications, including Excel, Word, and Outlook.
Consistently meets or exceeds performance expectations outlined in the Performance Management System.
Maintains clear and effective communication with management, colleagues, affiliates, vendors, customers, and all business contacts.
Demonstrates values aligned with Lin’s standards of Excellence, Customer Focus, Learning & Implementation, Teamwork, and Respect for Others, and encourages this behavior in others.
Adapts efficiently to shifting priorities and deadlines while maintaining professionalism.
Exhibits strong written and verbal communication skills, utilizing accurate grammar and professional business correspondence.
Possesses in-depth knowledge of clerical and administrative practices, with a demonstrated proficiency in customer service.
To perform this position successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements specified below reflect the necessary knowledge, skills, and abilities. Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.

Responsibilities

Establish new customer profiles within the ERP system.
Process various types of orders, including standard, blanket purchase, and credit card transactions.
Optimize On Time Delivery (OTD) by collaborating with materials and manufacturing teams to provide customers with accurate delivery timelines.
Monitor part shortages and proactively communicate any anticipated late deliveries to customers.
Coordinate with supply chain personnel regarding product forecasts and future requirements.
Manage and follow up on order backlogs across assigned territories.
Handle requests for rescheduling purchase orders.
Enter and update commission schedules as required.
Oversee month-end pull-ins in collaboration with the supply chain team.
Conduct safety stock reviews with the supply chain department.
Support the accounting team with customer credit hold resolutions.
Provide comprehensive customer service, including updates on order status, tracking information, and responses to accounting inquiries.
Deliver prompt and accurate product support to customers, sales representatives, and LIN account managers or sales engineers. This includes communicating lead times, confirming purchase orders, and relaying relevant engineering or manufacturing developments.
Serve as backup for the RMA Coordinator role.
Address and resolve customer issues, ensuring long-term and effective solutions.
Perform additional duties as assigned.