Customer Service Representative
About The Position
About Us: For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter. Ready to TRADE up to a better opportunity? We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment. Why You’ll Love Working Here: Competitive pay based on experience Medical, Prescription, Dental & Vision coverage Disability & Term Life Insurance Matching 401(k) benefits Paid Holidays & Paid Time Off (PTO) Ongoing training, development, and career growth opportunities
Requirements
- High school diploma or GED
- Previous customer service experience preferred
- Strong communication skills—both verbal and written
- Ability to identify customer needs and provide solutions
- Reliable attendance and a team-first attitude
Responsibilities
- Handle inbound and outbound customer calls with professionalism and care
- Gather customer information, assess needs, and offer tailored solutions
- Promote our services with confidence and enthusiasm
- Support field technicians with scheduling and coordination
- Perform administrative tasks to keep operations running smoothly
Benefits
- Competitive pay based on experience
- Medical, Prescription, Dental & Vision coverage
- Disability & Term Life Insurance
- Matching 401(k) benefits
- Paid Holidays & Paid Time Off (PTO)
- Ongoing training, development, and career growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
