Customer Service Representative

Atrium Staffing • Westfield, NJ

51d • $20

About The Position

The Customer Service Representative will provide outstanding service to customers by responding to inquiries, resolving complaints, and managing accounts using CRM systems. They will maintain accurate records and ensure customer satisfaction through effective communication and problem-solving.

Requirements

• Proficiency with CRM systems.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and accuracy in record-keeping.
• Problem-solving abilities.
• Experience handling customer complaints and inquiries.

Responsibilities

• Interact with customers via phone, email, or in person to address inquiries and provide information about products and services.
• Enter orders, cancel accounts, and obtain details of complaints using CRM software.
• Keep detailed records of customer interactions and transactions.
• Ensure appropriate changes are made to resolve customer issues.
• Contact customers regarding claim investigations or planned adjustments.
• Refer unresolved grievances to designated departments.
• Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms and prepare change of address records using computers.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees