Customer Service Representative - Work From Home After Training
About The Position
Now Hiring: Customer Service Representative (Remote After Training) Are you a people-first professional with call center experience? Ready to make a meaningful impact while enjoying the flexibility of remote work? We’re looking for a Customer Service Representative to join a mission-driven team that supports individuals with transportation and accessibility needs. Job Description: As a Customer Service Representative, you’ll be the voice and heart of our service—helping individuals access essential transportation and disability-based programs. Your day will be a mix of: Answering inbound and outbound calls with empathy and professionalism Scheduling non-emergency transportation and paratransit services Verifying eligibility and documenting customer information Supporting administrative tasks like data entry, ID processing, and reception duties Maintaining HIPAA compliance and confidentiality Assisting with special projects and office coordination as needed
Requirements
- 1+ year of call center experience
- Strong communication and customer service skills
- Ability to multitask between calls and administrative duties
- Comfort with data entry, faxing, and tracking documentation
- A proactive, organized, and compassionate approach to helping others
Responsibilities
- Answering inbound and outbound calls with empathy and professionalism
- Scheduling non-emergency transportation and paratransit services
- Verifying eligibility and documenting customer information
- Supporting administrative tasks like data entry, ID processing, and reception duties
- Maintaining HIPAA compliance and confidentiality
- Assisting with special projects and office coordination as needed
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
