Customer Service Representative
About The Position
Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? In this role, you will: Provide patients, clients, and the laboratory team with exceptional service right over the phone! Work in a call center environment. Process billing claims, analyze accounts, and help callers understand their charges. Champion safety, compliance, and quality control.
Requirements
- High School Diploma or equivalent
- 1 year of experience working in a call center or in the laboratory
- Exceptional communication skills
- Top notch typing proficiency (at least 35wpm), including 10-key
- Ability to thrive in a fast-paced environment
Nice To Haves
- Associate’s Degree or Medical Assistant training
- 2+ years of laboratory training or experience in specimen collection and processing
- Data entry experience in a production environment
Responsibilities
- Provide patients, clients, and the laboratory team with exceptional service right over the phone!
- Work in a call center environment.
- Process billing claims, analyze accounts, and help callers understand their charges.
- Champion safety, compliance, and quality control.
Benefits
- Appreciation for your work
- A feeling of satisfaction that you’ve helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
- A sense of belonging – we’re a community!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
