Customer Service Representative (Teller)- FT- Ripon, CA
About The Position
The Full-Time (40 hours) Customer Service Representative (Teller ) plays a crucial role in ensuring a positive banking experience for our clients in our Ripon branch location. This position is responsible for handling customer transactions efficiently and accurately, while also providing exceptional service that fosters customer loyalty. The representative will be the first point of contact for customers, addressing their inquiries and resolving any issues they may encounter. By maintaining a thorough understanding of our banking products and services, the teller will effectively promote offerings that meet customer needs. Ultimately, the goal of this role is to enhance customer satisfaction and contribute to the overall success of the branch.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Strong numerical and cash handling skills.
- strong communication and interpersonal abilities, which are essential for building rapport with customers and addressing their needs effectively.
- Attention to detail is crucial when processing transactions to ensure accuracy and compliance with regulations.
- Problem-solving skills will be utilized daily to resolve customer inquiries and issues promptly.
- proficiency in technology will aid in navigating banking software and enhancing service delivery.
Nice To Haves
- Experience in the banking or financial services industry.
- Familiarity with banking software and technology.
- Preferred skills, such as bilingual communication, will further enhance the ability to serve a diverse clientele, contributing to a more inclusive banking environment.
Responsibilities
- Process customer transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency.
- Provide information about bank products and services, assisting customers in making informed decisions.
- Address customer inquiries and resolve issues in a timely and professional manner.
- Maintain compliance with banking regulations and internal policies to ensure the security of customer information.
- Collaborate with team members to achieve branch goals and enhance the overall customer experience.
Benefits
- This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs.
- In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases.
- Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
