OneMCI-posted 5 months ago
Full-time • Entry Level
Savannah, GA
5,001-10,000 employees

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for Customer Service Representatives to join our team and provide inbound support, help desk assistance, technical troubleshooting, and back-office processing for both commercial and public sector clients. In this role, you’ll handle inbound inquiries , resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of the world’s most recognizable brands . This is an entry-level position with paid training perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

  • Manage inbound and outbound customer contacts in a courteous, professional, and timely manner
  • Listen actively to customer concerns, identify needs, and provide accurate solutions
  • Research internal systems to locate information; collaborate with other teams as needed
  • Accurately document and process claims, inquiries, and updates in company systems
  • Follow scripts, policies, and procedures while maintaining professionalism and empathy
  • Troubleshoot customer issues and strive for first-call resolution
  • Escalate unresolved or complex issues to the appropriate staff or managers
  • Protect customer confidentiality and handle sensitive data responsibly
  • Attend training sessions, stay updated on program changes, and maintain product knowledge
  • Meet attendance, reliability, and performance standards consistently
  • 18+ years old with a high school diploma or equivalent
  • Strong English communication skills (oral and written)
  • Typing speed of 20+ WPM with accuracy
  • Experience with data entry, Windows PC applications, and Microsoft Office Suite
  • Reliable wired high-speed internet (20 Mbps+ download)
  • Highly reliable, punctual, and motivated with a strong work ethic
  • Excellent organization, problem-solving, and conflict resolution skills
  • Customer-first mindset: empathetic, patient, and responsive
  • Ability to multi-task, self-manage, and stay focused in a fast-paced environment
  • Team-oriented with strong interpersonal skills
  • 1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative roles
  • Prior state or federal work experience
  • Previous contact center experience
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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