Customer Service Representative

Dead River Company•Scarborough, ME

2d•Onsite

About The Position

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Requirements

Dependability
Good communication and listening skills
Accuracy, organization, and attention to detail
Ability to work in a dynamic environment without distraction
Courteous demeanor and professional appearance
Flexibility to work seasonal overtime
Trouble shooting skills – within and between departments
The ability to adapt to change
A high school diploma or equivalent is preferred.
One year of previous customer service experience including computer work is preferred.

Responsibilities

Courteously answer incoming telephone calls, and is customer facing involved with front desk duties and assisting walk-in customers.
Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
Develop a thorough knowledge of all departments, products, services, and delivery schedules.
Enthusiastically participates in annual market objectives, promotional programs and contests.
Support other members of the office staff by cross-training within the department and offering assistance as needed.
Perform other miscellaneous office duties such as filing, photocopying, and shredding.
Assist with special projects and other work-related duties as assigned.

Benefits

Health Insurance – Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and 10 paid holidays
Tuition Reimbursement for employees and Scholarships and grant for employee’s children
Discounts on our products and services
Work uniform and, boot and prescriptions safety glasses allowance
Paid Training at our State-of-the-art institute
Opportunity for growth!
Opportunities at Several Locations in MA, ME, NH, and VT