Customer Service Representative

SkillBridge Academy•Dallas, TX

1d•$43,000 - $47,000

About The Position

The Customer Service Representative will serve as the primary point of contact for students, partners, and prospective clients. This role requires strong communication skills, attention to detail, and a solutions-oriented mindset. You will be responsible for handling inquiries, resolving concerns, and ensuring a seamless experience from initial contact through ongoing support. This is an excellent opportunity for a motivated individual who values professionalism, efficiency, and delivering outstanding service within a structured and growth-oriented environment.

Requirements

Strong verbal and written communication skills
Professional demeanor and customer-focused attitude
Excellent organizational and time-management abilities
Ability to multitask in a fast-paced environment
Problem-solving skills with attention to detail
Proficiency in basic computer systems and office software
High level of reliability and accountability
Team-oriented mindset with the ability to work independently

Responsibilities

Respond promptly and professionally to customer inquiries via phone and email
Provide accurate information regarding programs, services, and enrollment processes
Maintain and update client records with a high level of accuracy
Resolve customer concerns in a timely and effective manner
Coordinate with internal departments to ensure efficient service delivery
Assist in onboarding new students and guiding them through initial procedures
Uphold company standards of professionalism and client satisfaction
Contribute to process improvements that enhance the customer experience