Customer Service Representative (AM Shift, Full Time)

NFM & J LP • Ypsilanti Charter Township, MI

1d

About The Position

Master Maintenance National, a Servis Group Company, is seeking Customer Service Representative to become a part of our team! These responsibilities include managing a high call volume, scheduling appointments, providing administrative support to vendors, responding to customer inquiries, escalating customer issues, and following up with customers to ensure resolutions.

Requirements

• Able to work in a fast-paced environment
• Proficient computer skills (Outlook, excel, work)
• Proven customer support experience
• Strong attention to detail
• Excellent communication and ability to work under pressure
• High school diploma or equivalent
• Pass background check

Responsibilities

• Able to utilize Service Channel to schedule appointments
• Follow up on past due invoices/accounts receivable
• Monitor email and respond in a time efficient manger
• Data entry
• Resolve customer complaints in a timely manner
• Follow up to ensure any concerns are resolved
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• PTO
• FSA
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees