A Customer Service Representative at Gibson Engineering is responsible for processing customer purchase orders from Gibson’s growing customer base. In addition to processing transactions this position provides customers with order support (status updates, delivery updates, returns etc.) when necessary to ensure Gibson’s customers have an efficient and positive customer experience as possible. Gibson’s success is built on strong customer relationships and long-time partnerships with those organizations, and this role plays a key part in delivering the exceptional service that sets us apart. The ideal candidate thrives in a fast-paced customer centric environment and is able to efficiently, accurately, and professionally execute the following responsibilities: Order Processing & Support Accurately enter, review, and manage customer purchase orders. Communicate order confirmations, lead times, and shipment details to customers. Coordinate with internal teams (sales, warehouse, purchasing) to ensure timely and accurate fulfillment. Serve as a primary point of contact for inquiries related to product availability, pricing, shipping, and documentation. Customer Returns (RMA Management) Process and manage return requests, replacements, and credits. Communicate return status and next steps clearly to customers. Work with vendors and internal teams to ensure RMAs are resolved efficiently. What Makes You a Great Fit Customer-centric mindset: You put customers first and consistently look for ways to enhance their experience. Strong communication skills: Clear, professional, and effective over both email and phone. Accountability & reliability: You take ownership of tasks and follow through to completion. Self-driven & motivated: Able to work independently, prioritize responsibilities, and proactively solve problems. Detail-oriented: Ensure accuracy in order entry, documentation, and communication.