Customer Service Representative Nights and Weekend
Planet Fitness Inc.•Waterloo, IA
33d•Onsite
About The Position
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Requirements
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Responsibilities
- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Amusement, Gambling, and Recreation Industries
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
