Customer Service Representative

TEKsystems•East Lansing, MI

2d•$15 - $15•Remote

About The Position

RJP (Real Job Preview) Zoom call with the Maximus team will be March 10th from 1:00-2:30, equipment pick up will be March 23 from East Lansing and the training will start 3/24. Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps. Hours: Monday - Friday. Must be available from 8am-5pm. Starting hourly rate is $15.00hr. Training Hours/Days: MBSH: 8:00 AM - 5:00 PM M-F, 13 days – subject to change Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more staff. Communicates routine information in a clear and accurate way with internal and external contacts

Requirements

Must live within the state of Michigan
25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household)
Quiet place/distraction free, smart phone or tablet
Working remotely is not a substitute for dependent care
Must sign all agreements
Customer Service
Customer service oriented
Microsoft office
Email
CSR
phones
data entry
high volume calls
Typing
call center experience
Health care
Feel comfortable working on a computer and the ability to use dual monitors
35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)
They will have to talk and type at the same time (real time) while taking calls
Great communication both verbal and written
Clear and articulate speech as this position is over the phone
Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)
Shift flexible
Unable to give a 3-month commitment
Needing time off during training (Maximus encourages suppliers to support the Attendance policy that there is “no” approved time off during training and will be subjected to attendance points/end assignment).
Candidates not on camera during the entire RJP. Maximus cannot determine if they are engaged.
All candidates must attend the RJP.
Behavioral concerns during the RJP; laying down, sleeping, distraction from infants/kids, driving, shopping, etc.
Lacks the basic functional technical abilities necessary to be successful in the role
Very low typing score

Nice To Haves

Benefit enrollment experience
Champs, CRM, MAXeb experience
Large volume call experience

Responsibilities

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan.
Assist clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services.
Help clients that may be having trouble navigating the website or individuals that do not have access to the website.
Answer questions about navigating the portal and setting up services
Handles customer service inquiries and problems via the telephone, recording consistent problem areas.
May respond to e-mail inquiries.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
May respond to customer inquiries by referring them to published materials, secondary sources, or more staff.
Communicates routine information in a clear and accurate way with internal and external contacts