Customer Service Representative

Mate Precision Technologies • Anoka, MN

13d • $24 - $29

About The Position

Are you a customer-focused professional who takes pride in delivering accurate, timely, and high-quality service? Do you enjoy problem-solving, building relationships, and working in a fast-paced environment? At Mate Precision Technologies, we Respect, Support, and Inspire metalworking professionals worldwide—and we’re looking for a Customer Service Representative to join our team.

In this role, you will support customer operations through order and quote processing, account management, and responsive communication. You’ll work closely with internal teams to ensure accuracy, efficiency, and a high level of customer satisfaction.
If you’re motivated by collaboration, attention to detail, and continuous improvement, this is an excellent opportunity to grow your career with a company that values both performance and people.

Requirements

• High school diploma or equivalent required
• 6–12 months of customer service experience and/or training, or equivalent combination of education and experience
• Strong written and verbal communication skills in English
• Demonstrated professional writing ability
• Strong and accurate typing skills with efficient computer use
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) and experience with ERP or contact management systems
• Ability to calculate numerical figures such as discounts, percentages, and basic measurements
• Strong attention to detail, organization, and problem-solving skills
• Ability to work independently while collaborating in a team environment
• Customer-focused, dependable, and adaptable mindset

Nice To Haves

• Bilingual skills are a plus, depending on role

Responsibilities

• Process customer orders and quotes accurately and efficiently using internal systems
• Respond to inquiries regarding new and existing orders in a timely and professional manner
• Remain available for incoming calls and ensure prompt acknowledgment and resolution of customer requests
• Maintain accurate and up-to-date customer accounts, including contact and tooling information
• Document all customer interactions to ensure reliable records for both customers and internal teams
• Develop and maintain a strong understanding of the company’s product lines, features, and applications
• Continuously expand knowledge of new products and updates to existing offerings
• Use product and system knowledge to troubleshoot customer concerns and provide effective solutions
• Provide accurate and timely pricing across all product families
• Learn and follow departmental procedures, systems, and process improvements
• Enter and manage data accurately within order entry and ERP systems
• Follow Customer Service Department Guidelines and internal resources for policies and procedures
• Collaborate cross-functionally with internal teams to ensure timely delivery and customer satisfaction
• Demonstrate professionalism in all interactions—via phone, email, and in person
• Maintain a positive attitude while showing respect to customers and colleagues
• Contribute to a culture of respect, support, and continuous improvement
• Meet and maintain performance expectations established by management
• Perform additional duties as assigned

Benefits

• Competitive hourly pay of $24.25 – $29.16 based on experience
• Stable, full-time schedule (Monday–Friday, 9:00 AM – 5:30 PM)
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short- & Long-Term Disability, PTO, Paid Holidays, and more
• 401(k) with employer match and profit-sharing plan
• Opportunities for training and professional development
• Collaborative environment focused on precision, innovation, and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED