Customer Service Representative - Erlanger Veterinary Hospital

Encore Vet Group•Erlanger, KY

2d•Onsite

About The Position

Care for animals. Support your team. Make a difference every single shift. At Erlanger Veterinary Hospital in Erlanger, KY, we believe exceptional veterinary care starts the moment a client walks through the door or picks up the phone. That is why we are looking for a Full-Time Customer Service Representative who brings empathy, professionalism, and positivity to every interaction. This is not just a front desk role. You are the first voice our clients hear, the first face they see, and the lasting impression they take with them. Your presence matters to our clients, our patients, and our entire team. Why you'll love us: Our core values are Positivity, Empathy, Trust, and Service – we’re here for the P.E.T.S.! We take pride in our medicine and our clients depend on us to be here for them and their families. We are looking for someone who cares for each and every one of our patients and their people as if they were their own family.

Requirements

Are passionate about creating exceptional, welcoming experiences for every client.
Feel energized by a fast-paced, team-centered environment where each day brings something new.
Bring emotional intelligence and can easily read the room, or the lobby.
Enjoy balancing phone calls, in-person conversations, and the occasional wagging tail with confidence and grace.
Love animals and genuinely enjoy connecting with people just as much.
Appreciate meaningful interactions and take pride in being a calming, positive presence during all kinds of moments.

Responsibilities

Welcoming clients and patients with warmth, professionalism, and compassion.
Managing incoming phone calls, scheduling appointments, and confirming reminders.
Handling check-ins, check-outs, and payments accurately and efficiently.
Communicating clearly with the medical team to support smooth patient flow.
Creating a calm, organized, and supportive front desk experience, even during busy or emotional moments.
Recognizing that your words, tone, and presence directly shape each client’s experience.

Benefits

Competitive pay, based on experience
Medical, dental, vision, and life insurance
Free virtual mental health support
Generous CE allowance + paid CE time
Uniform allowance
Pet care discounts for your personal pets
PTO, floating holidays, parental leave, and military leave
A robust Employee Assistance Program (from finances to wellness and everything in between)
Access to Encore Vet Group’s library of training, CE, and career development resources
A 401(k) with up to 5% company match.