Elvarex Customer Service Representative

Essity•Charlotte, NC

15d

About The Position

Essity Health and Medical Solutions / is looking for an experienced Customer Service Representative who will f oster strong customer relationships encouraging positive retention. Provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders. . The ideal candidate should live in Charlotte, NC. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

Requirements

Two year degree or equivalent work experience required
PC application experience (word processing, spreadsheet, e-mail, and database applications)
Typing 50 WPM with 98% accuracy
Proficient in 10 key entry operation
Excellent communication skills, verbal and written

Nice To Haves

SAP experience beneficial
One year prior experience in BSN customer service beneficial

Responsibilities

Interacts with customers via telephone and other media (internet, fax, e-mail, US Mail etc.).
Creates pleasant and professional environment to promote positive interaction with both internal and external customers.
Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al).
Verifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner.

Benefits

Competitive annual salary + annual incentive bonus + benefits
United Healthcare PPO
EyeMed Vision Insurance
Delta Dental Insurance
Wellness program provided through Rally Healthcare
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees.
Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards