Customer Service Representative

Skyservice Business Aviation•Helena, MT

About The Position

SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/ YOUR FUTURE AT SKYSERVICE: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams! SUMMARY OF RESPONSIBILITIES: Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; Ensure communication and coordination between customers, lineservice crew and staff; Coordinate fueling, catering, car rental, hotel booking and reservations; Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly; Answer the general number phone lines and forward calls to the the appropriate person; Fill out digital forms for new clients and actively promote additional aircraft services and products; Respond to customer email inquiries in a timely and courteous manner; Complete daily invoicing and data entry for various vendors and customers; Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made; Other duties as assigned.

Requirements

High school diploma/GED required
Aviation experience preferred, but not required
Intermediate computer skills
Excellent communication skills
Excellent customer service skills
Ability to multitask
Strong conflict resolution skills
Maintain a professional demeanor and appearance at all times
Weekend availability and willingness to work overtime during peak seasons
Be at least 18 years of age
Legally entitled to work in the United States
Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass

Nice To Haves

Aviation experience preferred, but not required

Responsibilities

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers
Ensure communication and coordination between customers, lineservice crew and staff
Coordinate fueling, catering, car rental, hotel booking and reservations
Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly
Answer the general number phone lines and forward calls to the the appropriate person
Fill out digital forms for new clients and actively promote additional aircraft services and products
Respond to customer email inquiries in a timely and courteous manner
Complete daily invoicing and data entry for various vendors and customers
Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made
Other duties as assigned