Customer Service Representative

Airgas • Gas, KS

1d • $20 - $22

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Customer Service Representative in Cambridge,MD! We are looking for you! Strong passion for fostering an environment of Diversity, Inclusion and Respect. Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty. The Customer Service Representative will provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner. Read and understand procedures and instructions on customer service processes. Answer calls promptly and courteously. Respond to customer inquiries in a timely and professional manner. Enter customer orders into the current order management system (SAP) on a daily basis. Knowledge of products and technical information. Knowledge of alternate products based on cost, availability, and customer requirements. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Manage assigned distributor accounts. Monitor scheduled ship dates to ensure timely delivery to customers. Follow all safety protocols. Run ZOTCM report daily.

Requirements

• High School Diploma or equivalent required.
• Must have at least 2 years experience in internal and/or external customer service or Customer related administration.
• Strong attention to detail.
• Proficiency in using personal computer, data entry terminal and other common office equipment and software.
• Must be able to multitask efficiently.
• Excellent communication skills.
• Must be able to pay close attention to details.

Nice To Haves

• SAP experience preferred but not required.
• Experience with Google platform preferred.
• 2 years experience in a fast paced order entry center preferred.
• Good understanding of SAP. (Preferred)

Responsibilities

• Provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner.
• Read and understand procedures and instructions on customer service processes.
• Answer calls promptly and courteously.
• Respond to customer inquiries in a timely and professional manner.
• Enter customer orders into the current order management system (SAP) on a daily basis.
• Knowledge of products and technical information.
• Knowledge of alternate products based on cost, availability, and customer requirements.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Manage assigned distributor accounts.
• Monitor scheduled ship dates to ensure timely delivery to customers.
• Follow all safety protocols.
• Run ZOTCM report daily.

Benefits

• comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees
• progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for employees’ dependents
• Airgas Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees