Customer Service Representative

Taylor Communications•Dayton, OH

52d•Onsite

About The Position

Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in-office in Dayton, OH . The CSR will establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. Work Authorization : To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

Ability to convey to the customer a sense of expertise in our products and solutions.
The ability to communicate customer requirements to other teams, in accordance with company policies and procedures.
The ability to be the go-to person for challenging day-to-day and complex internal or external scenarios.
The ability to autonomously manage and own numerous multiple-solution customers and related demands with ease.
The ability to seek and accept feedback from others while learning to provide similar feedback constructively is an important part of this role.
Strong MS Office skills with emphasis on Excel and Outlook
High School diploma

Nice To Haves

2 years of college
Minimum of 3 years of related / relevant experience in position or specialization
Print, marketing or promotional product experience and/or Salesforce.com knowledge
Power BI knowledge
Strong MS Office skills with emphasis on Excel and Outlook
Advanced computer experience and ability to implement new technologies

Responsibilities

Autonomously manage and own numerous multiple-solution customers and related demands with ease.
Work independently and within a team to deliver a consistent, exceptional customer experience every time.
Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
Successfully establish, manage and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Understand and appropriately use the company pricing system and policies.
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Understand and help the customer articulate their needs.
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
Guarantee satisfaction and value for our customers.
Contribute to a work environment that fosters pride in being part of a winning team.
Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards.
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
Coordination of projects and complex customer deliverables