Customer Service Representative

TNBANK•Oak Ridge, TN

13d•$15 - $15•Onsite

About The Position

We are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the bank grow and reach its goals and vision.

Requirements

Previous experience preferred
Excellent communication skills, leadership skills, goal oriented and professional appearance
Proven sales track record, self-motivated, able to work with minimal supervision
Ability to build rapport with clients
Strong analytical and mathematical skills
Must have reliable transportation and able to work all 5 TNBANK locations
High School Diploma or Equivalent

Responsibilities

Responsible for handling confidential and sensitive matters
Provides customer service including the opening of new accounts and resolution of customer inquiries
Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information
Responsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the Bank
Responsible for cross-selling other bank services and refers customers to other departments as appropriate
Knowledge of Bank Operations
Keeps informed of changes in bank services or procedures
Implements company policy pertaining to the cashing of checks and withdrawal of funds from accounts
Responsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position.
Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper department
Trains additional new accounts representatives
Performs Teller duties when necessary
Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank.