Customer Service

EKK Eagle America Inc•Schertz, TX

13d•Hybrid

About The Position

EKK Eagle America, Inc. is seeking a motivated and driven individual to join our team as a Customer Service Representative. This role is ideal for someone with a strong desire to grow professionally in a fast-paced, expanding organization. The position is based in Selma, TX and supports our Semiconductor Division. The successful candidate will report directly to the Customer Service/Logistics Manager and play a key role in delivering exceptional service to our customers. This is a full-time, in-office position, with one remote workday per week. We offer a competitive comprehensive benefits package, and a 401(k) plan with company match. The salary range is for this position is $47,352 – $57,874.

Requirements

Flexibility to work in more than one-time zone globally is required.
A positive, upbeat, pleasant attitude is necessary for this role.
Familiarity with Consignment Accounts – including WIP platform.
2+ years of previous Customer Service experience with preference in the Semiconductor Industry.
Excellent verbal and written communication skills.
Proficient in contract management when reviewing and taking customer orders.
High attention to detail and strong work ethic.
Previous experience with Microsoft Outlook and Office Applications.
Excellent time management and organizational skills.
Strong analytical, problem solving and process improvement skills.
Ability to function independently and multi-task.
Must enjoy working in a team environment.
A “can-do” attitude.
High school diploma or GED
Valid driver's license

Nice To Haves

Experience with SAP and QuickBooks is highly desirable.

Responsibilities

Develop strong customer relationships with both External and Internal Customers.
Liaise with sales and office functions to serve the customer efficiently.
Accurately handle the process of all submitted customer POs via email, customer portals (including entering orders, releasing order to our factories, monitoring shipment status, invoicing, and troubleshooting any issues.
Manage high quantity of account(s) and respond to customer inquiries.
Update customer need dates as required on a timely basis.
Coordinate with other business functions as necessary to ensure the customer receives the best service possible.
Work cross-functionally with Purchasing, Factory, Warehouse, and Quality teams to address customer issues, troubleshooting concerns, and provide timely responses. Perform other related duties as assigned or requested.
Provide weekly reports for the sales team.
Strong sense of urgency and responsiveness to our customers.