Part-Time Customer Service Representative (Saturday & Sunday, 7am-3pm)

Veterans United • Columbia, MO

1d • Onsite

About The Position

As a Customer Service Representative at Veterans United, you’ll be the friendly voice that helps guide callers to the answers they need. This includes answering general loan questions, transferring calls to other departments, and addressing inquiries, all with the goal of supporting and enhancing the lives of callers and leaving them feeling cared for. The Customer Service Center operates 24/7 in a fast-paced yet supportive and close-knit team environment, emphasizing camaraderie, team bonding, and celebrating wins. Compassion and connection are central to their operations. Veterans United is dedicated to helping Veterans and military families become homeowners, having closed over 500,000 VA Loans to become the #1 VA lender in the nation. The company measures success by living its values: Be Passionate and Have Fun, Deliver Results with Integrity, and Enhance Lives Every Day, striving to provide friendly service and uplift communities.

Requirements

• Ability to thrive in fast-paced environments and be quick to learn and excel.
• Basic understanding of the loan process or the willingness to learn it quickly.
• Stellar phone skills and the ability to make every caller feel valued.
• A solid work ethic.
• Dependability, efficiency, and great communication skills.

Responsibilities

• Answering incoming calls and connecting folks to the right department to get them what they need.
• Providing top-notch customer service while answering basic questions about VA loans.
• Juggling tasks like sending emails or instant messages to help quickly resolve issues.
• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees