Customer Service Representative

Lawton Business Solutions

15h•Remote

About The Position

We are seeking a friendly, professional, and customer-focused Customer Service Representative to provide exceptional support to our customers in a fully remote environment. The ideal candidate will handle inquiries, resolve issues, and ensure a positive customer experience across phone, email, and chat platforms. This role requires strong communication skills, patience, and the ability to multitask effectively.

Requirements

High school diploma or equivalent (Associate or Bachelor’s degree preferred)
1–2 years of customer service experience (remote experience preferred)
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Comfortable using CRM software and digital communication tools
Strong typing and multitasking skills
Ability to work independently in a remote setting
Reliable internet connection and dedicated workspace

Nice To Haves

Experience in e-commerce, retail, or service-based industries
Bilingual abilities (a plus)
Sales or upselling experience
Familiarity with customer service KPIs and performance tracking

Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat
Provide accurate information about products, services, policies, and procedures
Resolve customer complaints and escalate complex issues when necessary
Process orders, returns, exchanges, and account updates
Document customer interactions in CRM systems
Meet performance metrics including response time and customer satisfaction
Collaborate with internal teams to resolve customer concerns
Identify opportunities to upsell or recommend additional services when appropriate
Maintain professionalism and empathy in all communications