Customer Service Representative

TELGIAN CORPORATION • Phoenix, AZ

36d • $22 - $22 • Onsite

About The Position

Answering high volume of inbound calls and emails in a timely manner with continuous flow for initial order entry
Update customer's external (third party) work order systems by accepting, noting, and
closing in accordance to their individual metrics.
Initial call/email triage of scope definition and required response time. Follow up with
customer to advise of receipt and acceptance or rejection of request
Performs other related duties as assigned by management.

Requirements

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required; Microsoft Office Suite

Responsibilities

• Answering high volume of inbound calls and emails in a timely manner with continuous flow for initial order entry
• Update customer's external (third party) work order systems by accepting, noting, and closing in accordance to their individual metrics.
• Initial call/email triage of scope definition and required response time. Follow up with customer to advise of receipt and acceptance or rejection of request
• Performs other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees