Customer Service Representative

MasterBrand Cabinets LLC

About The Position

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to: processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting. 11am-8pm EST

Requirements

Strong service mentality – dedicated to satisfying the customer
Strong oral and written communication skills
Attention to detail
Accurate keying & documentation
Ability to meet deadlines in a fast-paced environment
Solid organizational skills with the ability to manage multiple tasks at once
Exceptional math skills (specifically fractions)
Product knowledge
Order entry and computer skills – Microsoft Word/Excel/Outlook
Self-motivated
Team oriented

Responsibilities

Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs
Effectively communicates with customers, team, sales, and management
Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future
Responds to consumer and customer inquiries with due diligence
Responds promptly to customer requests and investigate/research requests for no charge replacement items
Interacts appropriately with all MBCI departments to resolve issues
Shows proficiency and high level of expertise with all business systems as they pertain to the organization
Maintains knowledge of new products and product changes
Maintains customer account information process and procedure documentation
Consistently demonstrate MasterBrand's Six for Success: Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result
Perform other duties as assigned at management’s discretion