Customer Service Representative - FT

Culligan 48MN • Oak Forest, IL

14h

About The Position

Join Culligan 48MN as a Customer Service Representative in Oak Forest, IL, where you'll be the voice of our brand and the first point of contact for our valued customers. Be a part of a dynamic team that prides itself on exceptional service and making a difference in our community.

Requirements

• High school diploma or equivalent; associate's degree preferred.
• 1-2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and customer relationship management (CRM) software.
• Ability to handle difficult situations with empathy and professionalism.
• Detail-oriented with strong organizational skills.
• Flexible and adaptable to changing priorities in a fast-paced environment.
• Passion for helping customers and a commitment to delivering outstanding service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
• Assist customers in troubleshooting issues with water treatment products and services.
• Process orders, manage account updates, and handle billing inquiries accurately.
• Provide product information and recommendations to enhance customer satisfaction.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Maintain customer records and documentation in our CRM system.
• Participate in training sessions to stay updated on new products and services.
• Contribute to a positive team environment through effective communication and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED