Customer Service Representative

ACS Air Conditioning Specialist Inc • Bluffton, SC

9d

About The Position

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills. Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast-paced and busy team. Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

Responsibilities

• Schedule routine HVAC maintenance appointments for residential or commercial properties based on service agreements, equipment warranties, and maintenance schedules.
• Coordinate with customers to arrange convenient appointment times and ensure minimal disruption to their operations or daily activities.
• Communicate job details, including service requirements and customer expectations, to technicians accurately and promptly.
• Maintain accurate records of scheduled maintenance appointments, service history, and equipment specifications in maintenance management systems or databases.
• Serve as the primary point of contact for customers regarding scheduled maintenance appointments, service reminders, and follow-up communications.
• Provide courteous and professional assistance to customers, addressing their questions, concerns, and requests promptly and accurately.
• Manage maintenance contracts and service agreements with customers, ensuring compliance with contractual obligations, service levels, and pricing terms.
• Renew or renegotiate contracts as needed, in collaboration with sales and customer service teams, to maintain customer satisfaction and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed