Customer Service Representative
About The Position
Heritage Home Service has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We're a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes. We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count. If you're ready to join a company that values your voice, supports your growth, and makes every day meaningful-apply today and become part of the Heritage Home Service team in Boxborough! Heritage Home Service may conduct a pre-employment background check and drug test, subject to applicable law.
Requirements
- 3+ years of customer service experience
- Experience with high-volume inbound and outbound calls
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Positive, customer-first attitude and team mindset
- Basic computer skills (training provided)
Responsibilities
- Answer incoming calls with professionalism and warmth
- Schedule service appointments and dispatch technicians
- Resolve customer inquiries and ensure satisfaction
- Maintain accurate records in our system
- Collaborate with team members to ensure smooth operations
- Follow up with customers to build lasting relationships
Benefits
- Competitive hourly pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible shifts
- Ongoing training and career advancement opportunities
- Supportive and energetic team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Specialty Trade Contractors
Education Level
No Education Listed
Number of Employees
51-100 employees
