Customer Service Representative

DHL (Deutsche Post)•Lockbourne, OH

44d•$19

About The Position

At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Processes orders and prepares correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer. Acts as a liaison to facilitate issue resolution. Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work and Top Employer in the US for the 3rd year in a row! Grow your skills. Shape your world. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Requirements

High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
Ability to work in a fast-paced, customer-centric team environment.

Nice To Haves

Supply Chain
Logistics
Data Entry
Customer Care
Call Center
Transportation
Dispatch
Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
Experience with View software is preferred.
Ability to quickly adapt and learn to navigate through customer portals.

Responsibilities

Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.