Customer Service Representative

Flambeau Inc•Middlefield, OH

36d•Onsite

About The Position

Provide optimum customer service as required to maintain and enhance existing business and to obtain new business. This requires that the Customer Service Specialist take responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered, invoiced, and the customer is satisfied. This will include the following or some combination of the following: Assist the customer and/or sales representatives with any inquiry or problem concerning their orders. Provide prompt and efficient response and resolution to each inquiry. Such inquires or problems could involve product quality, coordination of deliveries, availability of product, customer pricing and/or billing, etc. Assist with maintaining accurate customer account information Process all orders in an accurate and efficient manner. Monitor open order reports and communicate shipping schedules to customers and sales representatives Obtain current product pricing information from management. Resolve credit and return issues as required. Issue return authorizations. Quote price and delivery information Trace lost or tardy shipments. Establish a good relationship and maintain routine contact with sales rep and manager to resolve any issues, concerns, dilemmas, or crises from within the division. Provide adequate telephone coverage for the department. Support all sales efforts and comply with all internal sales procedures, where required. Perform other duties as assigned.

Requirements

High school education with some college or minimum of two years of experience in a customer service environment, or equivalent combination of education, training, and experience preferred.
Strong computer skills in Microsoft Office. Knowledge of MS Word, Excel, PowerPoint, Outlook, internet applications and order entry.
Proficient in written and oral communications.
Must be able to deal with people at all levels within and outside the organization.
Strong organizational skills, detail oriented, and self-starter.
Ability to sit for long periods of time up to 8 hours a day and may be required to lift up to 40 pounds occasionally.
Requires use of office equipment such as computer and/or laptop and copy machine.

Responsibilities

Assist customers and/or sales representatives with inquiries or problems concerning orders.
Maintain accurate customer account information
Process all orders accurately and efficiently.
Monitor open order reports and communicate shipping schedules.
Obtain current product pricing information from management.
Resolve credit and return issues and issue return authorizations.
Quote price and delivery information
Trace lost or tardy shipments.
Establish and maintain a good relationship with sales reps and managers.
Provide adequate telephone coverage for the department.
Support all sales efforts and comply with internal sales procedures.
Perform other duties as assigned.