Customer Service Representative

National Veterinary Associates • Billings, MT

72d

About The Position

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff.

Requirements

• Minimum of 1 year related experience required

Responsibilities

• Greets clients and responds to questions
• Processes incoming and outgoing patients and handles payments
• Answers phone calls, screens for service needs, and schedules appointments
• Handles incoming and outgoing mail and e-mail
• Monitors client waiting area for cleanliness
• Documents and maintains client information and service data
• Escalates complex matters to senior staff

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off including sick time
• Paid sick and safe leave for eligible employees in Colorado
• Public health emergency leave for eligible employees in Colorado

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services