Customer Service Representative

Copart • San Antonio, TX

402d

About The Position

The Customer Service Representative role involves providing exceptional service to customers through various channels, including phone and face-to-face interactions. The representative is responsible for processing payments, updating vehicle notes, and ensuring accurate documentation while maintaining a professional demeanor.

Requirements

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Attention to detail.
• Problem-solving skills.
• Computer proficiency - MS Suite.
• Typing speed of 45 WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.

Nice To Haves

• Bilingual skills a plus.

Responsibilities

• Receive and process payments.
• Update lot (vehicle) notes in the system.
• Answer multi-line telephone in a professional manner.
• Engage in face-to-face customer interaction.
• Use company resources to gather information and offer solutions to meet customer needs.
• Contact clients to obtain vehicle pick-up information.
• File documents according to criteria.
• Process incoming and outgoing mail per criteria.
• Read and interpret various reports and documents.
• Ensure proper completion of sale documents.
• Perform other duties as assigned.

Benefits

• Occasional overtime as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED