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As a Customer Service Representative at Ascension St. Thomas DeKalb Hospital, you will play a crucial role in enhancing the patient experience by assisting them during the registration process. This position is fast-paced and requires you to be the first point of contact for patients checking into the hospital. You will be responsible for answering questions, collecting necessary information accurately and efficiently, and providing compassionate support to patients who may be feeling anxious or unwell. Your ability to listen actively and address their concerns will be essential in building trust and ensuring a smooth registration process. In this role, you will be working in a busy environment, utilizing computers and phones to intake patient information. You will need to navigate multiple screens and programs while typing quickly and accurately as patients provide their details. The registration process may be interrupted by clinicians needing to attend to urgent clinical care, so you must be adaptable and able to handle unexpected situations. This is not a typical desk job; you will be on your feet, assisting patients and managing various tasks simultaneously. The position offers a unique opportunity to start your career in healthcare, as no prior experience or knowledge in the field is required. You will receive comprehensive training to equip you with the necessary skills to succeed. R1 RCM Inc. values your career progression and provides a supportive team environment where you can grow and explore new paths in your healthcare career. The company is committed to equal employment opportunities and fostering a diverse and inclusive workplace.
