Customer Service Representative

Lee Health • Fort Myers, FL

195d • $15 - $18

About The Position

The Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

• High School Diploma or Equivalent required
• Less than 1 year of clerical/administrative experience required
• Experience in insurance or customer service preferred
• 1-2 years prior experience required for Lee Health Solutions
• Basic Life Support (BLS) may be required at some locations within 90 days of hire

Responsibilities

• Handle telephones and provide customer service
• Schedule patient appointments
• Check-in patients
• Verify insurance information
• Manage authorizations and pre-certifications
• Process referrals
• Post charges and initial collections
• Prepare well-coded and accurate billing
• Maintain medical records
• Manage business services for workers compensation and commercial carriers as needed
• Perform other duties as assigned by the Manager/Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED