Customer Service Representative

Agilent Technologies-posted 8 months ago
$20 - $32/Yr
Full-time
Cedar Creek, TX
Computer and Electronic Product Manufacturing
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Discover impactful work! Our Customer Service Representative provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

  • Manages and coordinates the end-to-end customer experience (from order to installation) by applying a broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
  • Resolves customer service issues for complex, multi-country, or multi-regional accounts.
  • Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries.
  • Influences changes to production and/or shipping schedules and price changes.
  • May identify and follow up on business opportunities.
  • May be responsible for project management of country, regional, or multi-country projects.
  • Works on customer service assignments with clearly defined objectives.
  • Solves problems of limited scope and complexity.
  • High School graduate or equivalent required, Bachelor's degree preferred, or a similar combination of education and experience.
  • 2+ years of experience in a customer service role.
  • Intermediate PC skills required; able to work in multiple systems concurrently and using multiple monitors.
  • Strong written and verbal communication skills, attention to detail, and accuracy.
  • Organized skills, time management skills, and ability to multi-task.
  • Strong interest in working directly with customers.
  • Proficient in the basic use of PCs including Microsoft Office, and Internet Explorer, and strong typing skills.
  • Knowledge in CRM and SAP a plus.
  • Highly developed dedication to customer happiness by maintaining composure and a positive demeanor during difficult times.
  • Customer call experience preferred.
  • Ability to apply critical thinking skills to efficiently problem-solve customer issues via telephone, chat, and email.
  • Full-time equivalent pay range for this position is $20.77 - $32.45/hr plus eligibility for bonus, stock and benefits.
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