Customer Service Representative

South Shore Insurance Underwriters • Foley, AL

71d

About The Position

At South Shore Insurance, we’re not your typical insurance team. We take pride in helping our customers protect what matters most — and we do it with teamwork, integrity, and great energy. As our new Insurance Customer Service Representative (CSR), you’ll be the friendly face (and voice!) helping clients with their insurance needs while supporting our producers and keeping things running smoothly behind the scenes.

Requirements

• High school diploma or equivalent (college degree preferred).
• 2+ years of customer service experience (insurance experience a bonus).
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail, organization, and follow-through.
• A calm, professional attitude — even when things get busy.
• Excellent communication skills and a knack for helping people.
• A collaborative spirit — you like being part of a supportive team.

Responsibilities

• Be the first point of contact for our retail partners and clients, providing fast, friendly, and accurate service.
• Prepare and submit applications for new and renewal business.
• Enter and manage policy details in AMS360.
• Process endorsements, cancellations, and updates according to training and company guidelines.
• Support the team with reports, inspections, and policy audits.
• Keep organized, detailed client records that make everyone’s life easier.
• Jump in to help wherever needed — because teamwork makes the dream work!

Benefits

• A team that values collaboration, growth, and good humor.
• A company that’s growing — with opportunities to grow with us.
• Meaningful work that helps people feel secure and supported.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees