Customer Service Representative

Copart • Davison, MI

389d

About The Position

The Customer Service Representative (CSR) at Copart is responsible for delivering exceptional customer service to both internal and external customers. This role involves providing administrative support while managing multiple tasks in a fast-paced environment. The CSR serves as the face of the company, engaging with customers through various communication channels, including face-to-face interactions and phone calls, ensuring a unique and satisfying customer experience.

Requirements

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Attention to detail.
• Problem-solving skills.
• Computer proficiency - MS Suite.
• Typing speed of 45WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.

Nice To Haves

• Bilingual skills a plus.
• Occasional overtime as needed.

Responsibilities

• Receive and process payments.
• Update lot (vehicle) notes in the system.
• Answer multi-line telephone in a professional manner.
• Face to face customer interaction.
• Use company resources to gather information and offer solutions to meet customer needs.
• Contact clients to obtain vehicle pick-up information.
• File documents according to criteria.
• Process mail incoming and outgoing per criteria.
• Read and interpret various reports and documents.
• Proper completion of sale documents.
• Other duties as assigned.

Benefits

• Innovative work environment.
• Supportive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED